Systems Thinker.
Human Centered Designer.
Programme Manager.
Community Convenor.
Magic Music Maker.
I am an experienced design thinker and creative facilitator intent on making a difference. I have both a broad skill-set and a critical thinking mind, enjoy fast-paced environments, a team culture, thinking on my feet and, above all, using my skill set to make a measurable impact for people, place and planet. With a rich background of working with and for people from all walks of life, I am confident to help organisations deeply understand their stakeholders’ needs and lead diverse teams to co-design impactful products and services.
Key Achievements in my career to date:
As a Design Manager with Nous Group, I managed a service redesign of a Vic government agency’s end to end consumer environmental permit application processes. Radically improved efficiency and processing times, saving 913 days in assessing time p/y for assessing officers, and millions of dollars p/y for Victorian businesses.
As a Design Manager with Nous Group, I managed the co-design of a NSW government agency’s employee engagement programs for 850 staff. Engaged 100+ diverse stakeholders in creative workshops to design their own work-life. High client feedback score.
As a Design Lead with Nous Group, contributed to the co-design of a restorative staff complaints process, at a NSW government organisation for 1000 staff. Engaged 100+ diverse stakeholders in interviews, focus groups and co-design workshops. High client feedback score.
As a Design Lead with Nous Group I managed lived-experience research on families living with Childhood Dementia’s interactions with Australian health services, articulating the challenges that families faced. Evidence used by NFP in Australia as content for advocacy for families.
Named on 40 UNDER 40’s list of future leaders of the Asia’s design industry
Designed, delivered and evaluated music therapy and mindfulness programs that have impacted over 30,000 vulnerable Australians in health, disability and youth sectors.
Led a service redesign of the end-to-end volunteer engagement journey which resulted in improved volunteer retention from 15% to 65% p/y and enabled the NFP to scale social impact nationwide.
Founder of the Human Sound Project facilitating 200+ co-design workshops around the world, harnessing the universal language of music to unify organisations around their purpose. Some highlights included building bridges between Israeli and Palestinian leaders in Jerusalem and empowering teamwork in Fortune 500 teams like Vodafone in Sydney.
Four years as a Director of design studio Based On Birds; designed interactive websites and experiences including an AMIA award / SxSW award nominated interactive installation that brought TEDx audiences and 10,000 people around Aus together through their smartphones in co-creative storytelling experiences
When I am not working, I may be singing a song, leading a meditation, learning about regenerative design, dreaming about a better future, bushwalking or maybe all of them at the same time.
